Five Ways Agencies are Improving FOIA Compliance
Nat'l Archives & Records Admin., FOIA Ombudsman, May 9, 2018
As we wrote about in our Fiscal Year (FY) 2017 Annual Report, our agency compliance assessment process recognizes that there is no one-size-fits-all approach to administering FOIA—each agency’s records are unique and as such, management of the FOIA process differs. We have observed that successful FOIA programs share three general characteristics: they manage their resources appropriately; they use technology effectively; and they communicate well with requesters.
Based on our agency FOIA compliance assessment reports and or analysis of the results of the FOIA Questions included in the 2016 Records Management Self-Assessment Survey (RMSA), today we want to highlight a few things agencies are doing to improve the administration of their FOIA programs[.]
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